Returns and Refunds

We at Latteria La Collina really care about satisfaction of our customers.

If you had trouble in received products we apologize with you and we please you to contact our Customer Care by email at info@latterialacollina.com or by phone at (+39) 0522 805522.

Order cancellation

In case of problems the customer may cancel the order simply by notifying by e-mail at info@latterialacollina.com or by phone at (+39) 0522 805522, as long as one has not yet been processed.

Rights of withdrawal

The customer can exercise the right of withdrawal within 14 days of receipt of the goods through an explicit declaration containing the data necessary to identify the order, sent to the specified contacts. In case of withdrawal, the customer agrees to the full repayment in undisturbed conditions and in the original packaging of the products received.

The right of withdrawal is excluded:

to purchase goods made to measure or personalized by Latteria Sociale Collina according to customer specifications;
to purchase goods which by their nature can not be returned or are liable to deteriorate or expire rapidly;
for products not delivered due to the Customer’s absence from the place of delivery and for those who at the time of their withdrawal are altered or damaged by the delay caused by the Client;

If the withdrawal is carried out in the manner and the terms set out above, the amount already paid for the products is credited to the buyer through the same payment method he used on the website to complete the order.

Refund

The refund is made as quickly as possible, and in any event within 14 days from the date on which the Latteria Sociale Collina, received news of the withdrawal by the customer, receives the ordered goods intact and in their original packaging to the following address: Latteria Sociale Collina, Via Gen. Reverberi 3/b, 42010 Massa di Toano (RE). The costs of returning the products to Latteria Sociale Collina not only refundable and are, by law, be charged to the customer.

Any complaint must be addressed to Latteria Sociale Collina by sending an email to or by post by writing to info@latterialacollina.com.